This Privacy Policy explains how Dura Cabs Services (“Dura Cabs”, “DuraCabs”, “we”, “us” or “our”), based in Agra, Uttar Pradesh 282001, India, handles personal information when you use our mobile app, website and one-way taxi, round-trip taxi, local taxi, airport transfer, tour and self-drive rental services. For privacy enquiries and account or data deletion requests, contact info@duracabs.com.
This policy covers bookings made through our website, mobile app and customer-support channels. Where you book for another traveller, provide their information only with their knowledge and appropriate authority. Booking charges, cancellation rules, refunds and rental conditions are described in our Terms & Conditions.
1. Information we collect
The information involved depends on the features you use:
- Account and contact information: your name, mobile number, email address, profile information and authentication details needed to register and sign in. If you use a supported social sign-in option, we receive the account information authorised through that provider.
- Booking information: pickup and drop-off addresses, selected locations, journey dates and times, vehicle choice, booking history and communications needed to arrange your service.
- Location information: device location, including precise location where permission is granted, selected map locations and location updates associated with active self-drive bookings, as explained below.
- Rental verification and vehicle records: identity and driving-licence details or document images you submit for verification, and pickup, return or vehicle-condition photographs submitted for rental management.
- Payment and transaction information: booking amounts, payment status, transaction references, refunds and wallet records where applicable. Payment providers process the payment information you submit through their payment interfaces.
- Technical and activity information: IP address, device and app information, notification tokens, login activity and interactions with booking features used to operate and troubleshoot the service.
- Support and feedback: messages, enquiries, reviews and information you provide when contacting us.
2. Location access and background tracking
Location features help identify pickup locations, display maps and nearby rental options, and support the booking services you select.
During an active self-drive booking, Dura Cabs collects location data from your device even when the app is closed or not in use. This background tracking is used for vehicle security, trip monitoring and emergency assistance. Location updates are sent to Dura Cabs and are viewed by authorised Dura Cabs administrators.
Background tracking is limited to the active self-drive booking and stops automatically when that booking ends. Stopping tracking stops new location collection for this feature; it does not by itself delete previously collected records.
You can manage or withdraw device location permissions in your phone's settings. Turning off location access can prevent location-dependent features and live monitoring from working. Contact us if you need assistance during a rental. Location availability depends on device settings, connectivity and operating-system restrictions; tracking is not a substitute for contacting emergency services.
3. How we use information
- Create and authenticate accounts and communicate about bookings.
- Find pickup locations, match service requests and manage taxi and self-drive bookings.
- Verify rental eligibility and manage vehicle pickup, return and condition records.
- Provide vehicle security, trip monitoring and emergency assistance during active self-drive bookings.
- Process and reconcile payments, refunds, deposits and applicable wallet transactions.
- Respond to support requests, investigate service disputes, secure the platform and diagnose technical problems.
- Meet applicable record-keeping and lawful disclosure obligations.
4. Who receives information
Authorised Dura Cabs staff access information needed for their duties. Assigned drivers or rental partners receive the contact, booking and verification details necessary to fulfil the relevant service. Live background location from the self-drive feature is viewed by Dura Cabs administrators.
Technical service providers process information required to operate their services. Depending on the features used, these include mapping/location services such as Google Maps, authentication and notification services such as Firebase, payment services such as Razorpay, WhatsApp communications through Meta, SMS/email providers and hosting providers.
We may disclose relevant records in response to valid legal requests, to address fraud or security incidents, or where necessary to handle an emergency. Before publication, confirm the complete provider list, any analytics/advertising SDKs or AI image-analysis providers, the data each receives, and whether any other party receives live location.
5. Device permissions and consent
Relevant features may request location, camera, photo-selection or notification permissions. Camera and selected images support document or vehicle-photo uploads; notifications support service updates.
Implementation requirement before publication/resubmission: the app must explain background location collection and its purposes within the app before requesting the relevant permission or beginning collection, and obtain the required user consent. Acceptance of general terms or reading this policy does not replace that consent.
6. Security
Confirm the measures actually deployed before publishing: secure transmission of personal information, authenticated access, role-based staff access, protected storage for identity documents and location records, and controls for service-provider access. The published policy should describe these verified measures. No online service can guarantee absolute security.
7. Retention
Owner confirmation needed: specify how long, or the precise criteria for how long, Dura Cabs retains account records, identity documents, booking/payment records, location history, support records and backup copies.
Location collection stops when the active self-drive booking ends. This is separate from how long past location records remain stored. The final policy must state the actual location-history retention and deletion process. Any records retained after an account-deletion request must be identified, with the reason and retention period or criteria, such as unresolved disputes or applicable record-keeping requirements.
8. Account and data deletion
To request deletion of your Dura Cabs account and associated personal information, email info@duracabs.com with the subject “Dura Cabs Account Deletion Request” and your registered mobile number or email address. Do not send your OTP, password or payment PIN. We may request information necessary to verify account ownership before processing the request.
Confirm and document the operational process: the expected response/deletion timescale, which associated records are removed, any justified retained records and the location of the in-app account-deletion option. An email contact on this page does not replace a required in-app deletion route.
9. Your choices and corrections
You can manage device permissions through your device settings and contact info@duracabs.com about access to or correction of your information, privacy questions or deletion requests. Some information is necessary to provide the service you request; disabling a permission may limit the corresponding feature.
10. Children
Our booking services are intended for adults. Self-drive renters must meet the eligibility requirements stated in the rental terms. If you believe a child has provided personal information through an account, contact us so that we can investigate and address it.
11. Changes to this policy
We will update this page when our data practices change and show the revised effective date. Where a change requires fresh notice or consent, we will provide it through the relevant service.
12. Contact
Dura Cabs Services
Agra, Uttar Pradesh, India
Privacy and account deletion: info@duracabs.com
Website: www.duracabs.com