Privacy Policy – Dura Cabs
Last updated: 26 September 2026
Dura Cabs Services (“Dura Cabs”, “DuraCabs”, “DURA”, “we”, “us” or “our”), located in Agra, Uttar Pradesh, India – 282001, provides a platform connecting customers with taxi operators, drivers, vehicle owners and rental service providers.
This Privacy Policy explains how personal information is accessed, collected, used, shared and retained in connection with our services, and how you can contact us regarding your information.
Privacy and account deletion contact: info@duracabs.com
Website: https://www.duracabs.com
1. Scope of This Privacy Policy
This policy applies to Dura Cabs services offered through our website, mobile application, booking systems, customer support and service-related communications, including:
- One-way taxi bookings.
- Round-trip and outstation taxi bookings.
- Local taxi and sightseeing services.
- Airport and railway station transfers.
- Tour and travel bookings.
- Self-drive vehicle rentals.
- Related enquiries, payments, refunds and support.
The information involved depends on the service you use. For example, self-drive document verification and background location tracking do not apply automatically to every taxi booking.
This Privacy Policy covers personal information handling. Booking conditions, fares, cancellation charges, refunds, security deposits and rental responsibilities are governed by the applicable Terms & Conditions and booking terms.
2. Information You Provide
Account and Contact Details
We collect information used to create and manage your account, such as your name, mobile number, email address and profile details.
An account or booking may also be created with the assistance of our authorised support staff when you request a booking by phone or another supported communication channel.
Booking and Passenger Information
We collect details necessary to arrange your service, including pickup and drop-off addresses, selected locations, travel dates and times, passenger details you provide, vehicle selection, rental duration and special instructions.
If you book for another passenger, provide their information only with appropriate authority and ensure that they are informed about this Privacy Policy.
Identity and Self-Drive Verification
For services requiring verification, we collect the identity details, government-issued identification and driving licence information or images you submit.
These records support rental eligibility checks, vehicle handover and management of the rental agreement.
Vehicle and Rental Records
We collect vehicle pickup and return information, inspection photographs, damage reports and other records submitted in connection with a rental or service dispute.
Payments and Refunds
We process booking amounts, transaction references, payment status, deposit records, refund information and wallet transactions where applicable.
When you pay through an external payment interface, the payment provider processes the payment information entered through that interface. Bank details you provide for a refund are used to process and reconcile that refund.
Support and Feedback
We collect information contained in enquiries, complaints, reviews, support requests and communications you send to us.
3. Technical and Service Activity Information
Our systems process technical information necessary to operate, secure and troubleshoot the platform. This may include IP addresses, device and operating-system details, app version, authentication activity, notification tokens, error records and interactions with booking features.
Our website may use session cookies or similar storage to maintain sign-in sessions and support booking functionality. Browser settings allow you to control cookies, although disabling essential storage may affect these functions.
[CONFIRM BEFORE PUBLICATION: Identify any additional analytics, advertising, tracking cookies or SDKs used by the website or released app, including the information they collect and the providers receiving it.]
4. Location Information
Pickup, Destination and Map Features
We process the pickup, destination and other locations you enter or select for a booking.
When you permit device location access, the app can use your location to help identify your pickup point, display maps and show relevant nearby rental options.
Background Location for Active Self-Drive Bookings
Dura Cabs collects device location data during an active self-drive booking even when the app is closed or not in use. This background location information is used for vehicle security, trip monitoring and emergency assistance.
Location updates are transmitted to Dura Cabs and viewed by authorised Dura Cabs administrators for these purposes.
This app-based background tracking operates only during an active self-drive booking and stops automatically when the booking ends.
Stopping tracking stops new location collection for this feature. It does not itself establish that previously collected location records have been deleted.
This self-drive tracking feature does not mean that customers are continuously tracked in the background for One Way, Round Trip, Local, Airport or other taxi bookings.
Location Permissions and Controls
You can manage or withdraw location permissions through your device settings. Withdrawing permission can prevent live tracking and other location-dependent features from working.
Background location collection requires the relevant in-app explanation, user consent and device permissions. Acceptance of general booking terms does not replace those requirements.
Location availability depends on connectivity, device settings and operating-system restrictions. Tracking and emergency assistance features are not a substitute for contacting emergency services.
5. GPS Equipment Installed in Rental Vehicles
Where a rental vehicle has a GPS tracking system, vehicle location and speed information may be used to monitor the rental, protect the vehicle and investigate speed-related issues described in the rental terms.
Vehicle-installed GPS equipment is separate from location collection by the Dura Cabs mobile app. Changing your phone permissions or uninstalling the app does not control an independently installed vehicle GPS device.
[CONFIRM BEFORE PUBLICATION: Identify who operates and can access vehicle GPS records, whether monitoring continues outside a rental, and how long those records are retained.]
6. How We Use Personal Information
We use relevant information to:
- Register customers and authenticate accounts.
- Respond to booking enquiries and arrange requested services.
- Match bookings with drivers, operators or rental providers.
- Coordinate pickups, journeys, vehicle handovers and returns.
- Verify identity and eligibility where required for the service.
- Process payments, deposits, refunds and applicable wallet transactions.
- Send authentication messages, confirmations, invoices and service updates.
- Support vehicle security, trip monitoring and emergency assistance during active self-drive rentals.
- Investigate complaints, damage reports, fraud and security incidents.
- Maintain and troubleshoot the platform.
- Meet applicable legal and record-keeping obligations.
7. Electronic Communications
We use the contact details you provide to communicate through supported channels such as phone, SMS, WhatsApp, email and app notifications.
Service communications may include OTPs, booking confirmations, driver or vehicle details, payment updates, invoices, changes to a booking and support responses.
Marketing communications, where offered, are handled separately from necessary service messages. You can contact info@duracabs.com to request that promotional communications stop.
Your communication preferences do not necessarily prevent messages needed to authenticate your account or fulfil an existing booking.
8. Sharing of Personal Information
Authorised Dura Cabs Personnel
Authorised personnel access information needed for their responsibilities. Administrators view active self-drive background location for vehicle security, trip monitoring and emergency assistance.
Drivers, Operators and Rental Providers
We share relevant contact, pickup, destination, booking and verification information with the assigned service provider where needed to fulfil your booking or manage the rental.
Technical and Payment Providers
Providers supporting hosting, maps, authentication, notifications, payments and communications process information necessary for those services.
Dura Cabs integrations include Google Maps, Firebase, Razorpay and WhatsApp services through Meta, along with relevant SMS, email and hosting providers.
[CONFIRM BEFORE PUBLICATION: Verify this list against the live website and released app. Add any other recipients, including external AI vehicle-image analysis providers, and explain the information supplied to them.]
Legal, Dispute and Safety Purposes
Relevant information may be disclosed in response to valid legal requests, to investigate fraud or security incidents, to handle booking or damage disputes, or where necessary to address an emergency.
9. Camera, Photos and Notifications
Depending on the feature you use, the app may request camera or selected-photo access to upload identity documents, driving licence images or vehicle-condition photographs.
Notification permission supports service and booking updates.
You can manage these permissions in your device settings. Declining a permission may prevent the related feature from functioning.
10. Security and Account Protection
[CONFIRM BEFORE PUBLICATION: Describe the safeguards actually implemented for personal information, including secure transmission, administrator access controls, protection of uploaded identity documents, and protection of stored location records.]
You should keep your account credentials and OTPs confidential and notify us if you suspect unauthorised use of your account.
Do not send passwords, OTPs or payment PINs in support or deletion requests.
No online service or storage system can guarantee absolute security.
11. Data Retention
Different records may require different retention periods. Ending a booking, stopping location tracking and deleting an account are separate events.
[CONFIRM BEFORE PUBLICATION: State the actual retention periods or specific retention criteria for account records, booking and payment records, identity documents, app location history, vehicle GPS records, uploaded photographs, support records and backups. Explain the deletion process.]
Where information is retained after a deletion request for a legitimate reason, such as a record-keeping obligation or an unresolved dispute, the applicable information, reason and retention period or criteria must be explained.
12. Account and Data Deletion Requests
To request deletion of your Dura Cabs account and associated personal information, email:
info@duracabs.com
Use the subject:
Dura Cabs Account Deletion Request
Include your registered mobile number or email address to help us identify the account. We may need to verify account ownership before processing the request.
Do not include your OTP, password or payment PIN.
[CONFIRM BEFORE PUBLICATION: Add the in-app account deletion steps, the actual processing timeframe, which associated information is deleted and which records are retained with the reasons and retention periods.]
Uninstalling the app does not itself submit an account-deletion request. An account-deletion request also does not automatically cancel an active booking; contact support separately about booking cancellation.
13. Access, Corrections and Your Choices
Contact info@duracabs.com to:
- Ask about information associated with your account.
- Request correction of inaccurate information.
- Request account or personal data deletion.
- Raise a privacy concern.
- Ask about communication preferences or location information.
We may verify your identity before disclosing account-specific information or making changes.
You can also control relevant device permissions through your phone settings and website storage through your browser settings.
14. Children and Service Eligibility
Our booking services are intended for adults. Passengers under 18 must be accompanied by an adult as required by our service terms.
Self-drive rentals require customers to meet the applicable rental eligibility requirements, including the minimum age of 21 and a valid driving licence.
If you believe a child has provided personal information through an account without appropriate authority, contact us so that we can investigate.
15. Updates to This Privacy Policy
This policy applies across the Dura Cabs services described above. We may update it when our services, data practices or applicable requirements change.
The updated version will be published on this page with a revised date. Where fresh notice or consent is required, we will provide it through the relevant service.
16. Contact Us
For privacy enquiries, correction requests or account and data deletion:
Dura Cabs Services
Agra, Uttar Pradesh, India – 282001
Email: info@duracabs.com
Website: https://www.duracabs.com
